Paramount has just published its annual customer feedback results which clearly show the ever-increasing high expectations of both clients when searching for future employees and candidates when they are looking for their next career step.
This is the second year that Paramount has conducted this survey and again they have worked with Meso Marketing, a specialist recruitment marketing consultancy, to ensure that the survey really targets those often less than positive issues that are frequently raised by clients and job seekers regarding the recruitment industry in general.
Paramount firmly believe that all recruiters should be looking to really understand what their clients and, just as importantly, their candidates look for when working with a sector specialist recruitment company. While many consultancies claim they are experts in a particular sector, the reality from a customer perspective is more often than not very different. Paramount have a genuine focus on ensuring they truly can offer expert resource within their markets, achieved by a programme of dedicated and on-going sector/ recruitment training undertaken by all their staff, as well as repeat customer surveys to measure this. Paramount consider this regular feedback to be a key driver in their strategy and are confident that the investment in developing their business processes, training of consultants and their recently launched website will ensure that 2013 sees measurable improvements across the board when they conduct their next surveys.
Daniel Clifton, Paramount Recruitment Managing Director says: “We believe service excellence is essential in the Healthcare, Pharmaceutical and Scientific sectors. It is our top priority to ensure both our clients and candidates receive the best experience and we can only achieve this if we regularly ask them how we can improve the service we offer!”